Customer Service & Tenancy Relationships

This training course is designed to equip professionals working in social housing with the essential skills and knowledge to effectively enhance customer service and manage tenancy relationships. The course covers key aspects of tenant interaction, industry guidance, and best practices to ensure a positive living environment for all residents.

Damp and Mould Awareness: Best Practices for Property Maintenance

Identify and master the causes of condensation, mould and dampness, with an outline of the law, what action can be taken against the landlord and/or tenants and how to remove or reduce its occurrence.

Introduction to Financing for Housing

The course provides a detailed overview of England's housing finance. Throughout the course, you will explore various features of this, including the Affordable Homes Programme and the shift towards an "affordable rent" models. This interactive course highlights the roles of local authorities, housing associations, and the private sector, emphasising efforts to increase affordable housing availability and accessibility for low-income families. 

Introduction to Housing Law

In England, housing laws encompass many regulations and policies that define the relationships between landlords, tenants, and local government and how housing laws are formulated and implemented. Key legislations include the Landlord and Tenant Act 1985, the Housing Act 2004, the Equality Act 2010 and many more. In this course, we will explore the various pieces of legislation and guidance that form the framework for housing in England.

Introduction to Housing Policy

The housing policy process in England comprises several components. Over time, these policies have evolved to adapt to changing sector needs and economic conditions, including significant government intervention following major events. This course aims to provide a greater understanding of policy in the social housing sector in England. In this interactive course, you will explore all the key areas to provide insight into social housing policy further expanding confidence and knowledge in the housing field. 

Introduction to Professional Practice Skills for Housing

Being part of a profession means following certain rules and pursuing constant learning. Acting professionally involves honesty, proficiency, and respect towards others. In this course, you will gain a greater understanding of what it takes to be a professional in the housing sector, and you will explore ways of growing your current skill set to allow you to develop personally and professionally. 

Introduction to Safeguarding

This interactive training course comprehensively explains safeguarding responsibilities within housing environments. You will explore fundamental principles of safeguarding, relevant UK legislation, and practical skills needed to ensure the safety and well-being of vulnerable individuals. This course is essential for housing providers, housing support workers, and those in housing management or caregiving roles.

Mental Health in Housing

Mental Health in Housing will equip professionals working in the housing sector with essential knowledge and skills to address mental health challenges within their communities effectively. Participants will establish a strong and credible baseline understanding of the topic before exploring a variety of common mental health disorders.

Trauma-Informed Hoarding Training for Housing Professionals

Hoarding can be a real problem for landlords and property managers. Not only does it pose risks to your tenant's health and safety, but it can also damage your property. Learn how to spot the signs and work towards a prevention strategy that involves practical support to your tenants.