Customer Service & Tenancy Relationships
What we will cover:
• Efficient complaint and dispute resolution methods
• Customer Service Tips when working in the housing sector
• Meeting the needs of tenants
• Building Rapport and strengthening relationships
Objectives
- Understand the principles of excellent customer service in the context of social housing
- Develop effective communication and conflict-resolution skills
- Understand strategies for creating positive tenant relationships and community engagement
Background
This training course is designed to equip professionals working in social housing with the essential skills and knowledge to effectively enhance customer service and manage tenancy relationships. The course covers key aspects of tenant interaction, industry guidance, and best practices to ensure a positive living environment for all residents.
Upon successfully passing the course and end-of-course assessment, you will qualify for 1 CPD point automatically recorded in your accreditation record. Successful completion of the assessment may be required for various licensing schemes. Please consult your local authority for clarification.
NRLA Accreditation recognises landlords who have agreed to maintain professional standards in managing and maintaining their rented property and deal fairly and professionally with their tenants. Accredited members demonstrate their knowledge and understanding of their responsibilities and obligations and strive to maintain, increase and improve their knowledge of the market through training and development. CPD points are awarded for all activities which will enhance those attributes and are a requisite of membership of the NRLA Accreditation Scheme.
Suitable for
- Social Housing Providers
- Managing Agents
- Local Authorities
