Articles by the Advice Team

Call of the month - Renters' Rights Bill

This month, our team dealt with several queries about the impending Renters' Rights Bill.

Call of the month: Dealing with bed bugs in rentals

This month we were able to help one of our members with an issue they had at one of their properties regarding pests. The tenants reported they had bed bugs at the property. Our landlord had never dealt with this issue before, and wanted to know how to correctly approach the issue. They gave our landlord support team a quick call.

Call of the Month: The Tenant Fees Act and holding deposit rules

Call of the month: Do I need to provide my tenants with a lawnmower?

When it comes to keeping gardens looking tidy, are landlords responsible for providing tenants with tools such as lawnmowers and hedge trimmers? Give our latest blog a read.

Call of the Month: EICR renewals

It is just over three years since the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 were introduced, and this month we helped a member with a question they had about renewing an EICR.

Call of the month - new fire safety rules

This week we were able to help a member with a query relating to the latest fire safety regulations.

Call of the month: Dealing with frozen pipes

Much of the country has experienced freezing temperatures this week, with snow falling in some areas. A landlord gave us a call recently to ask if there were preventative measures they could take, to ensure pipes didn’t freeze or burst

Call of the Month: New NRLA tenancy agreements

A member called this month after seeing the NRLA Assured Shorthold Tenancy had been updated to include the Clear English Standard Mark.

Call of the month: End of Covid-adjusted Right to Rent checks

This month we were able to advise one of our members about the end of the Covid-adjusted right-to-rent check.  Our member had signed a tenant up using a Covid-adjusted check at the start of September. They wanted to make sure this was still legally compliant, as they had heard something about the checks coming to an end.

Tenant Fees Act and deposit schemes

It has now been three years since the introduction of the Tenant Fees Act in England, yet we still take calls from landlords unsure of their position. This month's caller wanted to know more about zero deposit schemes.